Quick answer: Connect your phone to the intended home 2.4 GHz Wi-Fi, open the Roborock app, put the robot into its model-specific Wi-Fi pairing state, then follow the app’s add-device steps. If the router name or password changed, reset only Wi-Fi and add the robot again; do not factory-reset the robot unless that is actually necessary.
Check these before pairing
| Check | Why it matters |
|---|---|
| Exact model and region | App availability and pairing instructions can differ by model and market. |
| 2.4 GHz network available | Many current Roborock robots support 2.4 GHz Wi-Fi only; a 5 GHz-only SSID will fail. |
| Phone on the intended home Wi-Fi | The app needs the network name and password it will send to the robot. |
| Stable robot power and Wi-Fi signal near the dock | Low charge or poor coverage can interrupt setup and later docking features. |
| VPN or cellular handoff disabled temporarily | These can prevent the phone from staying on the local pairing flow. |
Connect in the Roborock app
- Install or update the Roborock app, select the correct region, and sign in or create an account.
- On the app home screen, choose the add-device control.
- Open the robot’s top cover and confirm its Wi-Fi indicator is in the pairing state described by its manual.
- Select the home 2.4 GHz Wi-Fi network and enter its password carefully.
- When iOS or Android asks, join the temporary robot network—often named
roborock-vacuum-xxxx—only as part of the app flow. - Return to the app and wait for initialization. A steady Wi-Fi indicator commonly confirms connection, but use the exact manual’s indicator legend.
Reset Wi-Fi, not the whole robot
If the app cannot connect because the router changed, the password was forgotten, or pairing timed out, reset Wi-Fi with the button combination for the exact model. Current Roborock manuals generally direct you to locate the Wi-Fi indicator under the top cover, hold that model’s buttons until a voice prompt confirms reset, then add the robot again.
The button pair is not universal. Do not apply an S5, Q5, Q7, Qrevo, or Saros tutorial to a different family. A Wi-Fi reset is lower risk than a factory reset because it targets the connection rather than all device settings. See the reset decision guide for when a full reset is appropriate.
If your router combines 2.4 and 5 GHz
A single network name for both bands can work only if the router lets the phone and robot complete the 2.4 GHz onboarding path. If setup fails, use the router’s guest or IoT 2.4 GHz network, temporarily split the bands, or follow the router maker’s supported IoT setup method. Do not lower router security or expose the robot to an open public network just to complete pairing.
Fix common connection failures
- Robot is not in pairing mode: reset Wi-Fi using the exact manual, then restart the add-device flow.
- Phone keeps leaving the temporary network: disable cellular data or VPN temporarily, approve the local-network permission, and stay in the app until it finishes.
- 5 GHz-only network: use a supported 2.4 GHz SSID. Roborock’s Qrevo S5V product page, for example, explicitly says 5 GHz is not supported.
- Timed out: start the model-specific Wi-Fi reset again. Some manuals disable pairing after a waiting period.
- Robot was moved: place it near its dock with usable Wi-Fi coverage, then retry.
After connection
- Name the robot and let its first map initialize before editing rooms.
- Set no-go zones and carpet behavior after you understand the map, not during a failed pairing attempt.
- Check firmware only once the robot is stable, charged, and connected.
- Test one short supervised clean and dock return before relying on schedules or voice commands.
Frequently asked questions
Why won't my Roborock connect to Wi-Fi?
Confirm that the robot model supports the app, the phone is on the intended home network, and the robot is in its model-specific pairing state. Many current Roborock models support 2.4 GHz Wi-Fi only, not a 5 GHz-only network.
How do I put a Roborock into pairing mode?
Open the top cover and locate the Wi-Fi indicator, then use the exact button combination in the robot’s manual until it announces Wi-Fi reset or the indicator shows its pairing pattern. The combination differs by model.
Does Roborock support 5 GHz Wi-Fi?
Many current Roborock robot vacuums, including the Qrevo S5V, specify 2.4 GHz Wi-Fi only. Check the exact product page or manual because compatibility is model-specific.
What is roborock-vacuum-xxxx?
It is the temporary network name used by many Roborock pairing flows. Connect to it only when the official app directs you to, then return to the app to finish setup.